Blackboard & Canvas Support

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The CLEAR Faculty Help Desk is here to provide service, support, and training for Blackboard, Canvas, and its supported add-ons to faculty and staff at the University of North Texas - Denton/Dallas. You can visit us in Chilton 112C during regular business hours on weekdays (no appointment needed) or call or email us at 940-369-7394 or clearhelp@unt.edu. After-hours support is available via phone and email. Please see the table below for details.

Types of Support Provided

  • Guides and tips
  • Blackboard technical troubleshooting and assistance with enrollment exceptions
  • Computer/device compatibility
  • Enrollments
  • Third-party integrations

For Blackboard only support, please visit bbsupport.unt.edu for more information.

clear faculty helpdesk chilton hall entrance

LOCATION

HOURS - Fall and Spring

HOURS - Summer

CLEAR Faculty Help Desk:

Chilton Hall 112C 

(940) 369-7394

clearhelp@unt.edu

Monday - Thursday

8:00 a.m. to 5:00 p.m.
5:00 p.m. to 9:00 p.m. (via phone and email) 

Friday 

8:00 a.m. to 5:00 p.m. 

Saturday 

11:00 a.m. to 3:00 p.m. 

Sunday 

CLOSED

After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn. In emergency situations, UIT Helpdesk will contact the CLEAR On-call staff member.

Monday - Friday

8:00 a.m. to 5:00 p.m. 

Saturday & Sunday

CLOSED

After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn. In emergency situations, UIT Helpdesk will contact the CLEAR On-call staff member.