Blackboard & Canvas Support

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The CLEAR Faculty Helpdesk provides technical support for UNT faculty and staff for UNT’s Canvas and Blackboard learning management systems (LMS) and supported third-party LMS integrated tools. 

Types of LMS Support Provided

Location and Hours

If you are a faculty member seeking support, we are located in Chilton 112C during the hours listed below for walk-in assistance (no appointment needed). You can also call (940-369-7394) or email us at clearhelp@unt.edu

The Helpdesk will be open from 8am-5pm on November 21st and will be closed on November 22nd- November 25th. We will return to regular business hours on Monday, November 26th.

After hours, faculty may also contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn or Canvas. For Blackboard resources, please visit our Blackboard Faculty Support page. For Canvas resources, please visit our Canvas information page.

HOURS - Fall and Spring
Monday - Thursday 8:00 a.m. to 5:00 p.m.
5:00 p.m. to 9:00 p.m. (via phone and email)
Friday 8:00 a.m. to 5:00 p.m.
Saturday 11:00 a.m. to 3:00 p.m.
Sunday CLOSED
HOURS - Summer
Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturday 11:00 a.m. to 3:00 p.m.
Sunday CLOSED